The Basics
We gladly accept returns and exchanges on non-personalized or non-custom items
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Cancellations are determined on a case by case basis
Damaged Items:
Please Note: On large orders (wedding invitations, programs, etc. ) we include shipping insurance with the price of your shipping charge. If your order arrives damaged and the shipping company is at fault, we will file an insurance claim, but the customer is required to submit documentation and possibly the damaged items, photos, etc. when requested by the insurance company. If the customer does not submit the requested documentation or items, the customer will be charged for the reprint of the damaged items.
But please contact us if you need to cancel your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrived damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Gift cards
The Details
Returns and exchange details
Our goal with every invitation or product we create is that the customer is satisfied.
Customized Items:For items that have customization, your order will not be printed until you have approved a proof. It is imperative and the client's responsibility to carefully check all proofs for errors. Once you have approved the proof, we cannot accept changes/returns/exchanges. If your order is damaged upon arrival or if we have made a mistake, please let us know immediately and we will work with you to correct the problem.
Non-Custom Items:
We do accept returns on items that are not customized/personalized under the following guidelines:
1. Contact us within 7 days of receiving the item
2. Contact us before returning the item. To start a return, you can contact us at tigerlilyinvitations@gmail.com.
3. Item must be returned in new, unopened condition and in it's original packaging within 14 days of delivery. You’ll also need the receipt or proof of purchase.
4. Customer will be responsible for return shipping
Non-Custom Items:
We do accept returns on items that are not customized/personalized under the following guidelines:
1. Contact us within 7 days of receiving the item
2. Contact us before returning the item. To start a return, you can contact us at tigerlilyinvitations@gmail.com.
3. Item must be returned in new, unopened condition and in it's original packaging within 14 days of delivery. You’ll also need the receipt or proof of purchase.
4. Customer will be responsible for return shipping
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Non-Custom Item Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tigerlilyinvitations@gmail.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tigerlilyinvitations@gmail.com.
Damaged Items:
Please inspect your order upon delivery and contact us at tigerlilyinvitations@gmail.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please Note: On large orders (wedding invitations, programs, etc. ) we include shipping insurance with the price of your shipping charge. If your order arrives damaged and the shipping company is at fault, we will file an insurance claim, but the customer is required to submit documentation and possibly the damaged items, photos, etc. when requested by the insurance company. If the customer does not submit the requested documentation or items, the customer will be charged for the reprint of the damaged items.